Frequently Asked Questions
Answers to the questions photographers ask us most. Can't find yours? Call us at 1 (305) 887 7656 or send us a WhatsApp at 1 (305) 450 9239.
How do I place an order?
Download our free ordering software and send your order to the lab from your computer: ROES for prints, wall displays and cards, Album Designer for albums and Calendars for calendars. You can also order through PhotoReflect. See all ordering software.
How long will my order take?
Production time is counted in business days, starting when we receive all order materials, including payment:
• Prints and cards: 1 day
• Wall displays: 7 days (2 days rush)
• Lay-flat albums: 8–10 days (5 days rush)
• Acrylic, Barndoor, Metal and Leather albums: 10–15 days (7–10 days rush)
See all turnaround times.
Do you offer rush service?
Yes. Rush service has a 25% surcharge. You can see the rush time for each product in our turnaround times.
How do you ship my order?
All orders ship by UPS Ground in the continental US, Alaska and Hawaii, and by International Ground to Canada. Albums ship for a flat $28 in the continental US, charged at checkout. For other products, shipping is not charged at checkout: after we pack your order, we email you the exact UPS cost with a secure payment link. Pickup at our lab is free. Albums are packed the same day they are completed. See Shipping & Pickup.
Can I pick up my order at the lab?
Yes. Pick up your order at our lab in Hialeah, Monday to Saturday, 24 hours a day, at no shipping cost: 1651 W 37th St, Suite 306, Hialeah, FL 33012. See Shipping & Pickup.
What payment methods do you accept?
We accept Visa, MasterCard, Discover and American Express credit and debit cards.
What file formats can I send?
You can send JPG, TIFF, RAW, PSD or PDF files.
Do you color correct my photos?
Yes. Our photographic prints include full color correction by our trained technicians. If you would rather manage your own color, choose Economy, with no color correction. You will find both options in the photographic prints price list.
What papers do you print on?
We print on professional photographic papers from Fujifilm (PD Paper and Glossy Pearl) and Kodak. Prints come in Lustre, Glossy, Matte, Silk, Metallic, Pearl and Deep Matte Velvet.
Can you design my album?
Yes. Our team designs and retouches albums. Design orders take 3–7 business days and revisions 1–3 days. You review the layout online in PhotoReflect, or we can mail you the index, and we make any revisions before printing.
How do I get the free Album Designer software?
Album Designer is free and needs a serial number. Fill in the short form on our Album Designer page to download it and get your serial number.
Where can I see your prices?
Every product page shows its prices. You can also download the complete price list (PDF).
How do I get 25% off my first order?
Register your studio and we will apply 25% off to your first order of albums or any type of prints. The discount is valid once per studio.
What if there is a problem with my order?
Email us at info@miguisaphotolab.com with your order number and pictures that show the issue, and we will work with you on a reprint or refund. See our Return and Refund Policy.
How can I contact you?
Call 1 (305) 887 7656, toll free 1 (888) 644 8472, or send us a WhatsApp at 1 (305) 450 9239. Email info@miguisaphotolab.com, or visit our lab at 1651 W 37th St, Suite 306, Hialeah, FL 33012.
